Support

How can we help?

Answers to common questions, how testing works, and how to reach us.

iPhone app

Foliva is in TestFlight

The iPhone app isn’t on the App Store yet. It’s being tested through TestFlight, Apple’s app for trying apps before release, and the App Store link will appear here when it launches. Until then, the web app is open to everyone and syncs with the iPhone app.

  1. Install TestFlight from the App Store on your iPhone.
  2. Open your Foliva invitation (email or link) and tap Accept, then Install.
  3. To send feedback, take a screenshot in Foliva and tap Share Beta Feedback, or open TestFlight, pick Foliva and tap Send Beta Feedback.

Test builds include Foliva Plus and Premium, free, while testing lasts.

Contact

Reach us

Once Foliva is on the App Store, use the Support link on its App Store page. While it’s in TestFlight, send feedback from TestFlight; it comes straight to us, with your screenshot.

Plans

Billing

Paid by card on the web? Open the web app, go to Settings › Account and choose Manage billing to switch plan, update your card, see invoices or cancel. Subscribed in the iPhone app? Open Settings on your iPhone, tap your name, then Subscriptions; refunds for App Store purchases are requested from Apple at reportaproblem.apple.com. See the plans.

FAQ

Common questions

A note I wrote on one device isn’t on the other.

Check that both are signed in with the same email, and that the device that wrote it is online. Sync is immediate while the app or web page is open; an iPhone that was offline catches up the next time Foliva opens. A photo can show a placeholder for a moment until its file arrives.

I forgot my password.

Password reset by email isn’t available yet. Your notes are safe on any device that’s still signed in. Send us a note (see Contact above) from the email on your account and we’ll help.

How do I bring in notes from the Notes app on iPhone?

The Notes app keeps its notes private, so Foliva uses a Shortcut to bring them in. In Foliva, open Settings and follow the step-by-step shortcut in the notes import section. Each note lands under its Notes folder, and running it again updates the same pages.

How do I restore my subscription on a new iPhone?

Sign in to the same Apple Account, open Foliva, tap anything with a crown, and tap Restore. A plan bought by card on the web comes with your Foliva account instead: just sign in.

How do I delete my account?

In the app’s Settings, choose to delete your account and confirm with your password. Your account and every note, file and setting are removed from the server at once. See the privacy policy.

What does Sage send?

Only the text you select (and your question, if you ask one). Sage is part of Foliva Premium.